Chris Shakespeare
Principal Portfolio Manager, Technology Workflows
14+ years of ServiceNow experience in Professional Services, Leading Practices and Product Management
30 years varied industry experience (development, product management, process and service design)
Conference Sessions
Project management 101
CCE1278
When implementing ServiceNow, it is important to know how to manage your project to go live on time and on budget. Come learn some of the insights that help make implementations successful.
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value 
SES3548
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.