Transitioning to Service Operations Workspace: Enhancing efficiency & experience

SNU3319

Enhance your ITSM and ITOM to stay competitive. Join our pre-conference training on ServiceNow Service Operations Workspace—revolutionizing IT workflows for a unified user experience. Learn the advantages over traditional ITSM Agent Workspace, and how to configure and personalize the agent experience to fit your needs. Modernize your IT strategy and confidently navigate future challenges. Lead your IT operations into a new era of service excellence.

SecOps - What does ServiceNow have to offer and how does it all relate?

SNU3307

This pre-conference training is curated for stakeholders, decision-makers, administrators, developers, and platform owners eager to enhance their understanding of ServiceNow's Security Operations (SecOps). The session provides an overview of key applications within the SecOps ecosystem, highlighting seamless integration with other ServiceNow products to ensure a comprehensive, end-to-end security response workflow.

Platform Analytics & Reporting - So what changed and why?

SNU3302

Join us for a deep dive into ServiceNow’s Platform Analytics evolution. Designed for stakeholders, admins, developers, and platform owners, this session covers key transformations from Performance Analytics. Learn the reasons behind these changes, explore new features, and see demos of the revamped interface. Gain insights to enhance analytical capabilities and user experience, and leverage advancements to drive excellence in your operations. Adapt, capitalize, and lead with the new ServiceNow Platform Analytics.

CRM solution-a-thon

SNU3282

Show off your skills in an interactive case study where you put your Customer Relationship Management (CRM) experience to the test! Immerse yourself in real-world scenarios of escalated implementations and collaborate to present solutions. Hear from SMEs about how your presentations measure up against the leading practices in the CRM space. Let's see who walks away with bragging rights for the best solution architecting!