Nestlé’s value-driven approach to continuous improvement in ITSM

SES2752

Learn how Nestlé and ServiceNow successfully established a comprehensive value management framework, monitoring and reporting progress of initiatives against IT objectives. Nestlé will showcase how they realized great value from adopting innovations such as Service Operations Workspace (SOW) , Virtual Agent and AI Search. Nestlé’s value-driven roadmap includes native AI capabilities, such as NowAssist and AI-Driven Knowledge Management.