From Process to Playbook: Transforming Work With ServiceNow’s Guided Experiences

SNU1008

Curious about ServiceNow Playbooks but haven’t tried them yet? This workshop shows how Playbooks turn complex processes into guided, visual workflows that boost efficiency. Explore out-of-the-box Playbooks for CSM, FSM (including mobile), and PSDS, and learn how they integrate with Flows and Decision Tables. We’ll cover activation, configuration, and adoption strategies (no coding required) so you can confidently deploy guided experiences that drive real business impact.

Break It Before It Breaks You: Testing & Debugging Flows Like a Pro

SNU1007

Building a flow is just the start. Ensuring it runs reliably, scales smoothly, and handles failures gracefully is where expertise shines. In this interactive hands-on lab, you’ll learn how to test and debug ServiceNow flows before they affect users. We’ll cover test planning, real-world simulations, Flow’s Test Panel and Execution Details, logs, notifications, Integration Hub debugging, and best practices for automation, change management, and governance.

SecOps capabilities: Strategies for how and what to integrate

SNU3308

SecOps is running smoothly, but now stakeholders want to integrate YetAnotherThreatTool or DarkWebInvestigator. You find either five apps or none in the ServiceNow store. What should a SecOps admin/Platform Owner do? This session covers: The ServiceNow SecOps integration capability model, Strategies for choosing existing integrations, Approaches for building new integrations for unsupported systems, When to use Event Management vs. other integration methods.