IT Service Management Roadmap for Your Journey to Zero-Touch Service

SES8052

Want to see what’s new with ITSM and how ServiceNow helps transform Autonomous Service Operations (ITSM + ITOM)? Join this session to learn the product vision and discuss key new capabilities, including AI advancements, expected in 2026 and into 2027.

ServiceNow ITSM Product Roadmap

SES3516

Want to see what’s new with ITSM and how ServiceNow helps transform Service Operations (ITSM + ITOM)? Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new capabilities. Learn how ServiceNow is infusing AI and automation into products and what's going to be new in 2025 and 2026.