Beyond chatbots: How Zoom is revolutionizing customer support by embracing AI

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Ever wonder how tech giants like Zoom stay ahead? They're embracing AI, and the results are impressive. Zoom's journey with Now Assist has had its challenges, from data setup to skill customization, but they're tackling each hurdle head-on. The outcome? AI that summarizes cases, generates resolution notes, and builds knowledge bases. But Zoom's not stopping there. They're co-innovating with ServiceNow, creating AI that completes tasks after meetings. Next up? Using AI insights to enhance their product. It's a bold vision of customer support that's smarter, faster, and more responsive.