Ashok Reddy Uppalapati
Technical Product Manager
With 16 years of experience, Ashok serves as the Technical Product Manager at Servicenow, specializing in the Now Platform for a decade. His track record includes working closely with multiple clients on Servicenow Implementations, upgrades, and enhancements, demonstrating his exceptional ability to oversee seamless ITx processes and product implementations. Over the past three years at Servicenow, he has taken the lead on ITSM/self-service initiatives powered by Gen AI, driving positive outcomes through the adoption of our products within the customer zero team.
Conference Sessions
Now on Now: How we build our data foundation with CMDB and the Common Service Data Model
SES2419
ServiceNow's Configuration Management Database (CMDB) is the backbone of our robust data strategy, which helps us efficiently structure and manage our digital products and services. We'll share how we use the Now Platform to put our data-driven approach to IT service management into action, enhancing operational efficiency, automating workflows, and improving service delivery. Learn how our common data model connects our business and technical services through well-defined relationships and shared service data, ensuring seamless alignment between IT and business objectives.