Unexplored integration: Connected - Virtual Agents

CCB1513

Learn how Hexaware can connect virtual agents across different instances and how it has helped in providing live agent chat support in shared services mode for different customers. Virtual Agents interconnect offers businesses the opportunity to provide efficient, personalized, and round-the-clock customer support, resulting in improved customer satisfaction, cost savings, and increased operational efficiency. This session covers the steps to integrate Live Agent chat between multiple instances.