Now on Now: More IT agent productivity & 40% lower MTTR with GenAI & Agentic AI

SES2422

In this session, see how ServiceNow uses our own AI, GenAI, & Agentic AI solutions to drive a 40% boost in IT agent productivity. From automated Incident Resolution Playbooks to Agentic Resolution Agents that analyze & remediate issues, we’ll explore how we streamline ticket handling so agents can focus on higher-value tasks. We'll show you how Recommendation Framework delivers context-aware knowledge and real-time recommendations, lowering resolution times and enhancing our end-users' satisfaction. Join us to see how ServiceNow’s AI-driven solutions are modernizing our IT service management.