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NJP

Ann-Marie Yap

Ann-Marie Yap

Executive Director, Customer Experience and Support Services

Stanford Medicine

Conference Sessions

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AI-Powered IT Efficiency: Stanford Health Care’s Success Story

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Join us for an interactive session on Stanford Health Care’s initiative to boost IT efficiency. Learn how Now Assist and AI tools in ServiceNow automate tasks, cut reactive tickets, and foster proactive problem-solving. We’ll share lessons learned, real-world examples, and a roadmap for operational excellence. Discover how we eliminated 30% of tickets and freed staff to focus on building more AI-driven automation. Gain strategies for leveraging ServiceNow, spotting automation-ready workflows, scaling automation, and tracking team contributions.