Anjali Malik
Technical Trainer
Hi there, I'm Anjali Malik - an individual with a passion for adventure and a love for all things unique! I'm an admirer of everything quirky and offbeat. Always up for a good laugh and a new adventure, whether it's trying a new recipe or exploring a hidden gem in the city or indulging in my hobbies. By day, I am a Technical Trainer with certifications in: SNAF, ADF, SSNF, GRC-IRM, TPRM, HR, ITSMF. And, by night, I transform into a caffeinated hummingbird (as sloth is my spirit animal). So if you're looking for someone with a bit of whimsy and a lot of heart, you've come to the right place!
Conference Sessions
Lab: Manage an efficient workplace with Workplace Service Delivery
LAB1557-K23
Organizations are challenged with supporting a hybrid work model that allows employees to return to the workplace using a safe and repeatable process. In this lab, participants will learn how ServiceNow® Workplace Service Delivery provides the structure and digital workflows workplace teams need to allow employees to return to the workplace. See how floor maps can be deployed, workspaces defined, conference rooms and catering reserved, and visitors allowed into the workplace using a self-service solution with a multi-channel portal.
What to expect when expecting (an implementation) ServiceNow
SNU3325
Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.
Transform your HR game: Go from ‘Ugh’ to Ahhh’ using Now Assist!
SNU3317
Discover how to harness Now Assist to revolutionize HR Service Delivery in this dynamic, hands-on session! Dive into cutting-edge new features that streamline processes, elevate employee satisfaction, and drive measurable results. From harnessing cutting-edge solutions to fine-tuning HR workflows, you’ll gain skills that make HR simpler, smarter, and more effective—both for your HR team and your organization.
HR journeys: Enhancing employee lifecycle experience through automation
SNU3289
Gain meaningful insights into the HR Journeys process to explore the transformative employee lifecycle. Learn how automation can enhance recruitment, onboarding, development, engagement, and off-boarding. Discover how to maximize "moments that matter" and ensure employees feel valued throughout their tenure through the use of Journey Management suite of applications.
Unraveling the backbone: A deep dive into the GRC/IRM data model
SNU3286
Explore the data architecture of ServiceNow's risk and compliance apps to understand how they support Integrated Risk Management (IRM). We'll cover key tables like Control Objective and Entity Type, explain their interconnections, and show how they enable seamless risk assessments and policy enforcement. Expert facilitators will reveal table relationships and dependencies, offering insights to optimize configurations and enhance decision-making. Master the GRC/IRM data model to improve your organization’s risk and compliance strategies.