Elevate customer experience while improving store operations with Retail industry products

SNU3284

In this hands-on lab, explore how ServiceNow’s Retail & Hospitality solutions—Retail Service Management (RSM) and Retail Operations (RO)—enhance the retail experience. Empower store associates, deliver excellent customer service, and provide end-to-end visibility from headquarters to stores. Learn to set up the retail data model with location hierarchy and access controls. Discover how to use the retail portal and new multi-location case features for task management, driving transformation across your retail organization.