Angie Creighton
Principal Training and Adoption Lead
Angie has worked for ServiceNow since early 2017. Currently, she is a Principal Training and Adoption Lead working in the Custom Training and Adoption team. She works closely with customers to develop and deliver customized Fulfiller training.
Conference Sessions
Transform your HR game: Go from ‘Ugh’ to Ahhh’ using Now Assist!
SNU3317
Discover how to harness Now Assist to revolutionize HR Service Delivery in this dynamic, hands-on session! Dive into cutting-edge new features that streamline processes, elevate employee satisfaction, and drive measurable results. From harnessing cutting-edge solutions to fine-tuning HR workflows, you’ll gain skills that make HR simpler, smarter, and more effective—both for your HR team and your organization.
Now Assist - CMDB and de-duplication templates
SNU3299
Discover how to create and configure de-duplication templates in ServiceNow to efficiently remediate duplicates in bulk. Leverage Now Assist for CMDB to simplify the remediation process by using de-duplication templates to enhance data quality and establish a trusted CMDB as the foundation for ServiceNow products that rely on it.
Master CSM case types and service definitions for customer service excellence
SNU3295
Join our pre-conference training on optimizing customer service with Case Types and Service Definitions. Ideal for decision-makers, admins, developers, platform owners, and customer service pros, this session will teach you how to resolve customer issues efficiently. Learn to use case types for specific requests, extend base cases with tailored processes, and leverage service definitions to link products and services. Enhance satisfaction with streamlined case management and personalized solutions.