Showcase the Value of the ServiceNow AI Platform Using KPIs

SNU1034

In this workshop, platform owners will learn how to measure and showcase the value of the ServiceNow AI platform. Through expert guidance, examples, demos, and peer discussions, attendees will discover how to align key performance indicators (KPIs) with business objectives and use ServiceNow-native capabilities to track progress and measure success. By the end of this session, participants will have the tools and expertise to demonstrate how the ServiceNow AI platform drives strategic impact and delivers measurable results.

SecOps - What does ServiceNow have to offer and how does it all relate?

SNU3307

This pre-conference training is curated for stakeholders, decision-makers, administrators, developers, and platform owners eager to enhance their understanding of ServiceNow's Security Operations (SecOps). The session provides an overview of key applications within the SecOps ecosystem, highlighting seamless integration with other ServiceNow products to ensure a comprehensive, end-to-end security response workflow.

HR journeys: Enhancing employee lifecycle experience through automation

SNU3289

Gain meaningful insights into the HR Journeys process to explore the transformative employee lifecycle. Learn how automation can enhance recruitment, onboarding, development, engagement, and off-boarding. Discover how to maximize "moments that matter" and ensure employees feel valued throughout their tenure through the use of Journey Management suite of applications.

Architecting AI and ML solutions in ServiceNow: Key considerations for success

SNU3273

This session explores essential considerations for successfully architecting AI and ML solutions in ServiceNow. Attendees will learn best practices for integrating AI and ML with ServiceNow, focusing on key architectural decisions, data management strategies, and scalability concerns. The session will emphasize aligning AI/ML solutions with business goals, ensuring seamless workflows, and leveraging ServiceNow’s capabilities to drive innovation, enhance automation, and deliver value to organizations.

Advanced work assignments: Optimizing with skill and capacity-driven automation

SNU3271

Effective work item assignment is key to organizational efficiency. This session covers advanced techniques for automating assignments based on skills, capacity, and availability across HR, Customer Service, ITSM, and more. Learn strategies that go beyond traditional methods, ensuring tasks are allocated using real-time data. Discover how to implement models that enhance workflows, align tasks with competencies, and boost productivity and engagement. Transform your work assignment approach and unlock new productivity levels.