Amel Chacra
Sr. Manager, SPM Outbound Product Management
Amel Chehayeb is a Senior Manager responsible for Strategic Portfolio Management product within the ServiceNow platform. In this role, Amel provides outbound product strategy for strategic planning, agile, project portfolio management & the ability for customers to grow their business using digital workflows across technology & operational initiatives. Amel has 20+ years of experience in software product development, training & education. Before joining SN in 2013, Amel provided strategic management for new product development for organizations pursuing digital product transformations.
Conference Sessions
360 Exchange: Mastering ITSM, ITOM, SPM, and ITAM: Best Practices for Large Organizations
SES3179
Ensuring seamless, scalable implementation of ITSM, ITOM, SPM, and ITAM is critical for optimizing operations in enterprise environments. This roundtable connects Marquee Customers with ServiceNow experts and industry leaders to explore best practices for deployment, adoption, and long-term success. Gain actionable insights on overcoming challenges, aligning with business objectives, and optimizing workflows at scale. Engage in high-impact discussions, share real-world experiences, and exchange strategies to accelerate business transformation and drive sustained operational excellence.
360 Exchange: The inside scoop on how to successfully deploy SPM
SES3182
Get ready to elevate your organization’s performance with ServiceNow Strategic Portfolio Management (SPM). Join us for an enlightening discussion as experts share tips and tricks for a seamless deployment. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
SPM & EA Roadmap: What's New and Coming Soon
SES3513
Strategic Portfolio Management (SPM) enables customers to continuously align work across teams to various levels of strategy ensuring goals and outcomes are delivered with confidence. Enterprise Architecture (EA) enables enterprise architects to align technology with business objectives, accelerate decision making and model the future state of the IT landscape. Join this SPM and EA product roadmap session to learn about the product vision and get a finger on the pulse of how to transform business.
Optimize Enterprise Architecture with ServiceNow EA to reduce tech costs & Risks
LAB1710
Is your organization prepared for the shift? By 2027, 60% of enterprise architecture teams will centralize legacy management across IT and business processes. In this lab, explore ServiceNow’s Enterprise Architecture (EA) tools, including Now Assist for EA powered by GenAI. Learn to manage business portfolios, rationalize applications, and visualize enterprise models. Use the Enterprise Architecture (EA) Workspace to assess risks, review timelines, and identify impacted applications. Leverage data-driven insights to initiate projects, mitigate risks, and uncover rationalization opportunities.
Achieve Strategic Portfolio excellence: Leverage SPM & Now Assist for SPM
LAB1711
Is your organization ready for the shift? By 2026, 70% of large enterprises will centralize change management through ePMOs and transformation management offices. How will you adapt? In this hands-on lab, learn to achieve strategic portfolio excellence with ServiceNow’s Strategic Portfolio Management (SPM). Leverage SPM and Now Assist for SPM, powered by Gen AI, to enhance visibility, track progress, and optimize investments. Gain practical experience with road mapping, demand management, and resource allocation to prioritize high-impact initiatives and unlock greater business value.