Conference Sessions
Pop the Cork: Planning Perfection With ServiceNow Collaborative Work Management
SNU1009
Get ready to party like it's 2029! Join us for this fun and interactive session where we'll use ServiceNow Collaborative Work Management (CWM) to help organize an epic (but fictional) 25th anniversary bash for ServiceNow. We'll demonstrate how to schedule party tasks with precision, collaborate seamlessly across departments, manage a variety of tasks across the ServiceNow AI platform, and tap into AI to make event organization a breeze. You'll leave this session with the skills to tackle any small or large-scale event using ServiceNow CWM. Let's raise a glass to learning and innovation!
Agile Arena Showdown: The Ultimate Enterprise Agile Planning Challenge
SNU1000
Join us for a high-energy team challenge that will put your Agile skills to the test! In this interactive training session, you'll experience the full Agile planning cycle in a competitive and collaborative format using Enterprise Agile Planning (EAP). Throughout the session, you'll tackle four rounds of Agile-themed exercises: • Epic Quest: Uncover hidden treasures and plan your epic journey. • Sprint Showdown: Plan and execute your sprint. • Kanban Kitchen: Cook up the perfect kanban solution. • Retro Remix: Reflect on your experience and improve for the next round.
Your AI bestie for SPM: Now Assist has your back
SNU3326
Ready to take your strategic planning and project management to the next level? Join our 90-minute session to explore how ServiceNow Now Assist for Strategic Portfolio Management (SPM) can transform your work. Learn to summarize feedback, create demands, generate project summaries, and gather actionable insights. Perfect for product, project, and demand managers. Experience AI-driven tools firsthand in a hands-on lab. Don't miss out on this opportunity to optimize your SPM approach!
What everyone in ServiceNow land needs to know at a minimum about CIs vs. assets
SNU3324
"Aren't they the same?" many ask. Short answer: "Um, actually, no. They differ fundamentally." This session is for everyone, HR and Customer Service included. You don't need to be in ITOM or ITSM to benefit. We'll cover primary relationships, distinctions, and explanations of asset and configuration management. We'll also discuss where to focus based on your needs and long-term strategies, and explore further avenues in both practices.
Populating the CMDB using an alternative approach
SNU3303
This session will address a use case for solving issues where CMDB data cannot be discovered via Discovery or common integrations. Using a pre-formatted spreadsheet and incoming emails, we’ll automate the extraction and transformation of CI data into the CMDB. The session will use Flows, Integration Hub ETL, and Scheduled Jobs. Attendees will engage in a hands-on use case story to implement automated functionality. Designed for administrators and beginner developers.