Closing the Loop: Transforming Process Mining Insights Into Outcomes

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Process mining has long promised transparency — but too often stops at insight. In this session, we’ll explore how the fusion of process mining and task mining finally bridges the gap between knowing and doing. Join us as we follow a real-world story: how an IT operations team used process mining on the Now Platform to uncover hidden delays, then zoomed in with task mining to surface workstation-level manual tasks, and finally applied Playbook automation to orchestrate fixes in real time. Attendees will learn to turn process mining insights into improvements with AI and Playbook automation.