Dot Walk Dungeon: Teaching Service Design and ServiceNow through role-playing

CCB1199-K23

<p>This session will show how a ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> instance can be integrated into the 2D game space Gather.town using iFrames and the platform's API. In this work-in-progress experimental environment, learners struggle to resolve service incidents in a company in a scenario modelled after Kim, Spafford and Behr's The Phoenix Project. We feel a real scenario helps new users learn the why of the platform, while mapping the different elements of the platform - including workspaces, Agile project boards and knowledge bases - to different virtual spaces helps them understand the how.</p>