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NJP

Alex Bell

Alex Bell

Enterprise Architect

BT Group

Conference Sessions

K22

BT simplifies service management and streamlines complex ordering processes​

SES1550-K22

K22 K2022

1724429920965001DK25

AI-Augmented workflows: Enterprise transformation without endless timelines

SPN2393

In today's fast-paced digital ecosystem, organizations must rethink their workflow strategies to remain competitive. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks and enhance cross-functional collaboration. We will showcase real-world implementations where AI has streamlined ITSM, SecOps and Customer Service workflows, delivering tangible business outcomes.