80% faster account onboarding with ServiceNow TPSM and Service Bridge

SES2046

Lenovo, a leading global technology company, revolutionized customer experience using ServiceNow Technology Provider Service Management (TPSM) with in Morphis. By deploying curated onboarding playbooks, seamless integrations, and automation, Lenovo achieved 80% reduction in customer onboarding time, 60% reduction in service request MTTR, as well as 360° customer visibility for billing, SLAs, and cases. This transformation streamlined workflows, enhanced SLA performance, and delivered a proactive, customer-centric service model.