Predict Before It Breaks: Our AIOps Revolution on the Now Platform

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In a world where downtime isn’t an option, IT operations must evolve from reactive to predictive. This session shares our journey leveraging ServiceNow AIOps and Event Management to unify monitoring, cut alert noise by 90%, and halve MTTR through AI-driven correlation and automation. Discover how predictive insights, intelligent workflows, and data-driven decisions deliver resilient, reliable, and self-healing IT operations on the Now Platform.

Apps That Travel: Multi-Instance Made Easy

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Deploying applications across multiple ServiceNow instances can be complex and error-prone. In this session, we demonstrate how to build once and reliably deploy across dev, test, and production using App Engine, CI/CD pipelines, and version control best practices. Attendees will gain hands-on strategies for packaging apps, automating deployments, and maintaining consistency, enabling faster delivery, reduced errors, and scalable app management on the Now Platform.

The Sit down with ServiceNow MVPs

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With all things happening in the ServiceNow ecosystem, it can be easy to miss what's most important. Let our MVPs inform you! Meet a few of our ServiceNow Most Valued Professionals, learn what’s real with AI and how to silence the noise. Plus tips for getting more involved with Community.