logo

NJP

Ajay Chawla

Ajay Chawla

Global Head of ServiceNow Practice

Tech Mahindra Limited

Conference Sessions

1724429920965001DK25

Accelerating Autonomous Operations: The Agentic AI Advantage

SPN2409

Autonomous operations and agentic AI are transforming service management through adaptive intelligence, real-time analytics, and self-optimizing systems. At TechM, we have developed industry-specific AI-based solutions to address key use cases, driving efficient operations with AI-driven root-cause analysis, proactive anomaly detection, and autonomous remediation. Additionally, we enhance customer experience through AI-powered cognitive assistants, contextual automation, and predictive resolution models.