The lead-up to this year’s Knowledge conference is in full swing, with the entire ServiceNow ecosystem busy preparing sessions, speeches, demos and more. This year, I’d like to highlight the Hackat...

[](https://servicenowguru.com/wp-content/uploads/2024/06/OOB.png)One of the easiest ways to align the Virtual Agent experie...

Today I’m going to continue our conversation on some best practices for writing agile stories to cover the design and development of Service Portals on the ServiceNow platform. In [part one](https:...

As an architect, I often find myself working with my teams to fine-tune stories that the client will approve and the developers will use to direct their work. I’ve noticed that often times there is...

_“Custom Corner” is intended to be a series of posts that takes a closer look at different widgets and features of Service Portal from a designer’s point of view. In these posts, I work with fellow...

As I walk with my clients through the various pieces and parts of Service Portal to gather requirements and figure out what solution will ultimately solve their problems, the questions regarding de...

Ahh the Service Portal header widget… the first thing we see, and one of the often forgotten elements when we look to customize a Service Portal for our clients and organizations. More often than n...

So this quicktip stems from a question a co-worker brought to me a few days ago. ServiceNow’s Customer Service Management (CSM) application comes with a neat feature that allows users to self-regis...

In the process of designing custom Service Portals for my clients, I've come across a few tried-and true styles that I find work well in just about every situation. Today I'm going to share one of ...

I’d been working for GlideFast for about a year when I finally got my act together and joined the SN Devs slack channel. As it did when I started with GlideFast, my name raised a few eyebrows. “In...