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1. At a personal level — how we view our individual performance. 2. At an IT service delivery level — how our customers might have a different view of our collective performance. So how close is t...

A lesson in honesty for IT from reality TV

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Remember [JSUtil](http://wiki.servicenow.com/index.php?title=JSUtil)? Its a cool script include to do a lot of Javascript! To scratch an itch, and to do some more, I wrote(ported) another Script In...

JSUtil2 - A Script Include port of Underscore.js

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Be cautious about adding a new Closed State to a task table choice list

Be cautious about adding a new Closed State to a task table choice list

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Créée en 2010, cette société de conseil est spécialisée dans la gestion des services informatiques (ITSM) et propose des concepts complémentaires basés sur le SaaS, dans un contexte national ou int...

Un Article dans Entreprendre => IMAKUMO : ITIL et SaaS Experts

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Just a fun little useful fact I found - passing it on to the community.Many of you have noticed that some tables allow you to track and compare the versions of the changes made. The Script Include ...

Understanding tables with version control

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"It's ITIL, the IT Infrastructure Library, right?" "Um, no." IMO it's ITIL, the IT service management (ITSM) best practice framework, and has been since the introduction of ITIL v3 in 2007 (as fa...

Let's Stop Calling ITIL "the IT Infrastructure Library"

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Ah "thought leadership." It's one of those phrases that we've all probably bandied-about at some point in time. But do we really want and need thought leadership? Yup, it's a silly question — of co...

Thought Leadership? What about "Thought Partnership"?

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Out of the cloud, there are 2 "onChange" Client Scripts that fire when the Caller field is changed, "(BP) Set Location to User" and "Highlight VIP Caller". That's really not a good idea if you want...

A Better "Best Practice" Client Script

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"When an incident occurs, can you quickly know what changed?" Only 7% of the IT professionals surveyed can quickly identify "what changed" prior to an incident occurring. "Can you quickly identif...

How many IT professionals want to improve their IT operations management?

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Excellent article about URL Encoding

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So basically, instead of defining a Business Rule like: myNewScript123(); function myNewScript123() { current.field_name = some value; } you can now write it as: (function(){ current.fie...

Self-Executing Anonymous Functions

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After founding the UK user group over 3 years ago, I stepped down as the chairman earlier this year.It has been a pleasure to be part of the user group and see it grow to a large community event (b...

New UK User Group Chairman

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Something about my travels to England and Amsterdam this week are inspiring historically influenced thoughts… If [the cloud is a Magna Carta for the enterprise](%20http://community.servicenow.com/...

E Pluribus Unum: The Value of a Single System of Record for IT

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                /////     FROM     //////                 //alert and exit if ldap account                 if (usr.source.toString().startsWith('ldap')) {                       msg = gs.getMes...

Self Service Password Reset with Active Directory

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Send Attachments using REST

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The Index of PaaS Activity (IPA) is our way of measuring the industry's progress toward app nirvana. ![image](https://community.servicenow.com/community/image/serverpage/image-id/157887i2FAB419C2BC...

The Index of PaaS Activity

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Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating i...

The Cloud: a Magna Carta for the Enterprise

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Jeff Cohn is the Senior Vice President of IT at Sky Comet, a streaming video ![image](https://community.servicenow.com/community/image/serverpage/image-id/157893i29F48E80D8341072/image-size/large?v...

Jeff Cohn's out to reinvent IT...but creating a culture of innovation is harder than he thought

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ServiceNow makes it easy to create forms, lists, and other user interface objects. However, just because you don't need to know HTML, CSS, and JavaScript to quickly build the user interface in Serv...

TechNow Ep 7 | User Interface Design

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157891iAEDD381BFFD75E4D/image-size/large?v=v2&px=999)What technical features of ServiceNow would you like us to cover?A...

We want your input

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IT as a Service Broker: My 4 Talking Points Video

IT as a Service Broker: My 4 Talking Points

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If you are new to oAuth, Please read these links first : http://oauth.net/2/ and http://en.wikipedia.org/wiki/OAuth. Go ahead, I'll wait. _Why are we talking about oAuth today?_ Most of the servic...

Mimic oAuth using HTTPClient - Post 1

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Another element common to [well-run cities and well-run enterprises](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=1d2e666ddbd0dbc01dcaf3231f961960): they both rely upon e...

Enterprise City, Continued: At MetroPCS, Custom ServiceNow Apps Deliver Shared Benefits to Shared Services

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Here's my quick overview of the Hackathon app built by one of the best teams I've had the pleasure of working with. http://ow.ly/lMbX0

Hackathon overview

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Here's a UI Script you can use in the Service Catalog to set the maximum length of a string variable to limit how many characters a user can enter: Name: u_setMaxLengthDescription: Function to s...

Setting the Maximum Length for a String Variable

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