ServiceNow News
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https://www.servicenow.com/workflow/it-transformation/put-ai-work-refugees.html
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Even though employees may have varying degrees of awareness that everything they do is free for a company to see and know about, experts suggest that companies are better off setting clear rules an...
https://www.servicenow.com/workflow/employee-engagement/employee-well-being-data.html
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As corporate spending on business software rises, so does the need for companies to better manage license distribution and vendor audits. Here, too, machine-learning tools can make a difference. Th...
https://www.servicenow.com/workflow/it-transformation/ai-in-itam.html
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over 1 year
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More critically, AI can provide a more equitable view of an employee’s performance, taking some of the bias out of hiring, firing, and promotion, he says.
Businesses already have the data they nee...
https://www.servicenow.com/workflow/customer-experience/the-persistently-unsatisfied-customer.html
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over 1 year
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When executives talk about AI, they’re naming many of the same anxieties I was hearing 15 years ago. This is good news for executives. Because many of the questions are the same, the answers are, t...
https://www.servicenow.com/workflow/hyperautomation-low-code/lessons-from-cloud.html
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over 1 year
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Most large firms, typically with an extensive catalog of products developed or acquired over many years, start in the bottom left quadrant with traditional customer experience and operations. That’...
https://www.servicenow.com/workflow/it-transformation/future-ready-digital-value-book-excerpt.html
workflow.servicenow.com
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over 1 year
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[5 macro lessons from Knowledge 2024](https://www.servicenow.com/workflow/it-transformation/business-transformation-5-macro-lessons-knowledge.html)
In addition to training and upskilling, businesses can develop their capacity for sophisticated skills-matching. For example, administrative support workers are especially at risk of elimination ov...
https://www.servicenow.com/workflow/employee-engagement/time-hire-chief-skills-officer.html
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over 1 year
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https://www.servicenow.com/workflow/it-transformation/what-leaders-know-about-esg-initiatives.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/guides/future-proof-your-business-for-a-post-pandemic-world/
workflow.servicenow.com
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over 1 year
www.servicenow.com
In the book, we argue that organizations that demonstrate [good governance](https://www.servicenow.com/workflow/customer-experience/without-governance-there-is-no-esg.html) are more likely to reduc...
https://www.servicenow.com/workflow/security-risk/why-esg-criteria-must-include-cybersecurity.html
workflow.servicenow.com
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over 1 year
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Revenue is a key benchmark of business success, and customer-centric companies are [60% more profitable](https://www2.deloitte.com/content/dam/Deloitte/de/Documents/WM%20Digitalisierung.pdf) than t...
https://www.servicenow.com/workflow/customer-experience/what-is-digital-customer-experience.html
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over 1 year
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https://www.servicenow.com/workflow/security-risk/making-risk-pay.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/put-ai-to-work.html
workflow.servicenow.com
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over 1 year
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With the uptick in Russia-led cyberattacks against all types of non-military targets, business executives have to start thinking like military commanders, says Larry Clinton, president of the [Inte...
https://www.servicenow.com/workflow/security-risk/securing-hospitals-against-cyberattack.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/eu-meets-artificial-intelligence.html
workflow.servicenow.com
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over 1 year
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New research uncovers diverse responses to macro uncertainty across the Asia Pacific region and what regional enterprise leaders can learn from each other
Asia Pacific’s business leaders remain up...
https://www.servicenow.com/workflow/it-transformation/regional-risks.html
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over 1 year
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Effective marketing not only inspires an audience to act, but also quantifies and measures that audience’s response. For that reason, directly linking marketing spend to revenue has always been a p...
https://www.servicenow.com/workflow/hyperautomation-low-code/marketing-ai-moment.html
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over 1 year
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When asked if cybersecurity is an ESG issue, few executives say yes, according to [Allison Pan](https://www.marshmclennan.com/about/our-people/allison-pan.html), a senior vice president within Mars...
https://www.servicenow.com/workflow/security-risk/esg-cybersecurity-go-better-together.html
workflow.servicenow.com
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over 1 year
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Another promising trend in AI research involves training machines to write software in response to simple voice commands. “This has been a holy grail for a long time,” says Pal. “Coming up with a p...
https://www.servicenow.com/workflow/it-transformation/enterprise-ai-crossing-valley-of-death.html
workflow.servicenow.com
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over 1 year
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Employers need to redesign workspaces for safety and to encourage collaboration and a positive culture
New, activity-based working schemes can be adapted for post-pandemic office life
“Staggered...
https://www.servicenow.com/workflow/employee-engagement/3-trends-in-post-covid-office-design.html
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over 1 year
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Welcome to the new world of work, where the hybrid workforce is here to stay. A lot of CEOs have reached out to me, and they’ve asked how ServiceNow is thinking about going back to work. I mean, if...
https://www.servicenow.com/workflow/employee-engagement/the-hybrid-workforce-is-here-to-stay.html
workflow.servicenow.com
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over 1 year
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[AI will impact the nonprofit workforce too ](https://www.servicenow.com/workflow/employee-engagement/ai-will-impact-nonprofit-tech-workforce-too.html)
 data, operational data, and previous customer studies. At the same time interview key em...
https://www.servicenow.com/workflow/customer-experience/how-to-create-a-customer-journey-map.html
workflow.servicenow.com
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over 1 year
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