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Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By ...
Building a better Agentic Workforce product experience at ServiceNow
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Getting Granular with ServiceNow HAM: Asset States and Substates
In the last article, we talked about how ServiceNow Hardware Asset Management (HAM) eliminates the chaos of missing laptops, unt...
Mastering Hardware Asset Management in ServiceNow-Chapter 2
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![KH_MFA_UserReset_Banner_20250811.png](https://www.servicenow.com/community/image/serverpage/image-id/462849i8FA9B01D4519B147/image-size/large/is-moderation-mode/true?v=v2&px=999 "KH_MFA_UserReset...
CMDB Health Dashboard has moved to the CMDB Workspace
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No clube ServiceNow de hoje 16/06/2023 falamos sobre a criação de um item de catálogo e mais especificamente de variables ou em português variáveis ou como muitos de nós falamos os campos de um ite...
ServiceNow Catalog Item variables
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In Episode 1, we explored the SECI model, focusing on the four modes of knowledge conversion—socialization, externalization, combination, and internalization—and how individual tacit knowledge is t...
The Knowledge Creation Series: Episode 2: The Knowledge Spiral – Innovating Across Boundaries
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Enhance collaboration between requestors and fulfillers with ServiceNow for Microsoft 365
Capabilities available for Agent Productivity and collaboration
1. Agent to employee Microsoft Teams chat...
Foster agent productivity and collaboration with ServiceNow for Microsoft 365 and FAQs
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前回の第1回では、SECIモデルの4つの知識変換モード（共同化・表出化・連結化・内面化）を中心に、個人の暗黙知が組織で共有可能な知識へと変換されるプロセスについて解説しました。本第2回では、そのプロセスが繰り返されることで組織全体に知識が拡大していく「知識スパイラル」の仕組みと、企業のイノベーション力を高めるための具体的な活性化のポイントについて説明します。
各回へのリンクが含まれる導入編...
解説“知識創造企業”シリーズ(第2回）：知識スパイラル：組織を超えて広がるイノベーション
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Collaborative Work ...
CWM at Scale: Best Practices for Training, Feedback, and Adoption
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Contract Management Pro | Link parent contract requests
ServiceNow Documentation
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6 months
Contract Management Pro | Link and inherit parent contract fields
ServiceNow Documentation
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6 months
Zurich Store Release 1 - Open House Sessions with Justin - 20250813
Justin Meadows
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6 months
Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our cust...
AI Agent Testing: Building Trust in Uncertainty
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_Disclaimer_ _– This article is part of a series exp...
Machine Identity Access Controls
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CSS provides us with root and relative values.
Root values are like rem and rlh — they’re tied to the values written in the :root selector (the most common one would be the html element).
Relati...
We Might Need Something Between Root and Relative CSS Units for "Base Elements"
CSS-Tricks
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6 months
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In ITIL change management, a change record should only move to the “Implement” state from a preceding state (e.g., “Scheduled”) _after_ the Planned Start Date has passed. Transitioning before this ...
Should not Implement change request before Planned start date
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Hello SNUG Members!
We are excited to start planning the next Grand Rapids SNUG! In order to make our event a success, we will be looking for customers who want to present and share their story. S...
2025 Grand Rapids SNUG: Call for Speakers, Hosts, and Sponsors
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Discover how agentic AI, intelligent automation, and ServiceNow’s unified architecture are reshaping the Source-to-Pay (S2P) landscape. In this post, Ron Peperkamp, Principal Product Success Manage...
From Assistance to Autonomy: Transforming S2P with AI Agents and ServiceNow
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The European Union's General Data Protection Regulation (GDPR) outlines how to manage and protect personal data regardless of where it is sent, processed or stored. A typical use case maybe deletin...
Delete multiple attachments for GDPR compliance through flow designer
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Hi Everyone,
We're looking for admins and developers (or similar roles) who have deployed features/functionalities in a CSM implementation to complete our Product Research Survey. The insights fro...
Share Your Insights - Survey for Product Improvement
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Dynamic Data Binding in ServiceNow UI Builder: Gree...
Dynamic Data Binding in ServiceNow UI Builder: Greet Users Dynamically
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We are excited to announce a host of new ServiceNow Impact capabilities in the Zurich Family Release! Here are some of the key changes that we've made:
Gen AI Powered Root Cause Analysis
For cust...
Video
ServiceNow Impact: What's New in the Zurich Release
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Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance.
How does the Impact Store App benefit yo...
The Impact Store App - What's in it for You, and How to Get Started!
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[Our first AMA](https://www.servicenow.com/community/developer-advocate-blog/servicenow-developer-advocates-ama-1-inside-scoop-and-career/ba-p/3290487) had a ton of questions about life at ServiceN...
ServiceNow Developer Advocates AMA #2: Special Guest, David Murch, Mobile PM
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Performance Best Practice for Next Experience
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ServiceNow Developer Advocates AMA #2: Special Guest, David Murch, Mobile PM
ServiceNow Dev Program
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6 months