ServiceNow News
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This video demonstrates the ServiceNow IT Governance, Risk, and Compliance (IT GRC) application. It is important to make sure your organization stays in compliance with any laws and regulations tha...
Getting Started with ServiceNow IT Governance, Risk, and Compliance
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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...
Think Like a ServiceNow Employee: May 2014 Top KB Articles
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_This somewhat peculiar blog was inspired by a ZDNet article: [Forget strategy, IT managers are too busy fighting fires](http://www.zdnet.com/forget-strategy-it-managers-are-too-busy-fighting-fires...
Bad Language, I&O Divides, Spinning Plates, And Funny Bicycles - Surely IT Needs To Change?
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_This blogs complements a recent ServiceNow [webinar on IT Business Management](http://info.servicenow.com/LP=2480) (requires registration)._
Over the last couple of years, I've often used the fol...
IT Business Management: It’s More Relevant To CIOs Than Ever
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As a kid, my dad lost me at the [San Diego Sockers](http://en.wiki...
Listen up creators: why the Chuck and Lois Quality of Life Index hit an all-time high in May
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For most IT service desks, the acronym VIP means something very specific — it's that list of "important" people, in fact very important people, who they don't ever want to get the wrong side of. Th...
I Bet Your Service Desk Has A VIP List, But What About One For "Very Important Roles"?
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As I read more and more about 2014 being the era of "the personal cloud," I can't help think that it, like BYOD, is really nothing new. Employees have used personal cloud services in a work capacit...
Like BYOD and Shadow IT, “Personal Cloud” Is Driven By Your People Not The Technology
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A deluge of workflow content to keep your systems moving as they should
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Words are a funny thing. The words we use, and how we structure and say them, are the foundations of how we put forward our thoughts, opinions, and motivations for others. And of course how all of ...
How Valid Is “Infrastructure & Operations” In The New World Of IT?
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