ServiceNow News
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Executive Summary
Incident categorization is one of the most critical design choices in IT service management. For years, most organizations have relied on a simple Category and Subcategory model...
Aligning Incident Categorization to CSDM: A Service-Centric Approach
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If your HR Service Delivery is just collecting questions and closing tickets, you’re leaving massive value on the table.
I’ve mapped out the five phases of HR Service Delivery maturity, starting w...
Orchestrating Work, Not Just Answering Questions
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While AI promises transformation, employees still juggle apps, customers repeat themselves, and copilots just recap meetings. It’s time for AI that actually gets work done.
AI Experience by ServiceNow- the future of enterprise work with AI as the interface
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This is a question asked almost all the time, and if you're reading this article, it's likely your situation, too. While quick answers might be:
No, we shouldn't add technical debt to our platfor...
Should I Customize ServiceNow to solve my Business Problem? A real example
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When it comes to security there is no thing such as "too many measures" we can take. Infected files spread viruses from one device to another rapidly and in an organisation this may result in massi...
Helping end-users not getting infected from malicious attachments
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Hello SNUG Members!
We're excited to be hosting the in-person Portland SNUG Meeting on Wednesday, November 5th at OMSI (Oregon Museum of Science & Industry).
Date: Wednesday, November 5th
Time...
REGISTER TODAY! 2025 Portland SNUG Event
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Email isn’t going anywhere. Postmaster for ServiceNow turns long, unstructured messag...
Cut Response Time in ServiceNow with AI Email Summaries and Draft Replies
Yansa Labs Blog
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5 months
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Embedding a Power BI report in Employee Center and cleaning up appearance
Embedding Power BI in a portal page
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Jumpstart Your HRSD Implementation with Quick Start Guides
Updated for Zurich release
Delivering seamless HR experiences is key to keeping employees engaged and productive. Whether it’s a new hir...
Jumpstart Your HRSD Implementation with Quick Start Guides
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HRSD Product Checklist
Zurich Release
ServiceNow’s HR service Delivery offering is a suite of products. This article aims to provide you with an overview of the various products available and po...
HRSD Product Checklist
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HRSD- Alumni Experiences Quick Start Guide
Zurich Release
The Alumni Center provides a way to stay connected with former employees and non-employees like volunteers and contractors. The Alumni Ce...
HRSD- Alumni Experiences Quick Start Guide
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![How to Prepare for the ServiceNow World Forum London 2025: The Complete Guide Linking Humans](https://linkinghumans.com/wp-content/uploads/2025/09/Blog-images-1920-×-1010px-19.png "How to Prepar...
How to Prepare for the ServiceNow World Forum London 2025: The Complete Guide - Linking Humans ServiceNow Recruitment
Linking Humans ServiceNow Recruitment
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Employee Self-Service Experiences Quick Start Guides
_Zurich Release_
The Quick Start guides below help you learn how to set up Employee Self-Service applications and get started quickly.
[Ca...
HRSD - Employee Self-Service Experiences Quick Start Guides
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Why you should model your Service Catalog after the UX of ordering a coffee
The Case Against Catalog Consolidation
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Data Loss Prevention: Incident Response (DLP-IR) Features & What's New
ServiceNow Community
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5 months
Managing hardware assets effectively has become a mission-critical requirement for enterprises worldwide. With increasing compliance...
How REDE Consulting Can Help You Implement Your HAM Solution Using ServiceNow platform.
REDE Consulting
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5 months
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ServiceNow thinks you're doing AI fast and wrong
The Register articles about Servicenow
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5 months
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True-up in ServiceNow Releases: A Platform Owner’s Guide to Seamless Upgrades is a practical guide for platform owners and admins navigating ServiceNow’s major family upgrades. The article demystif...
True-up in ServiceNow Releases: A Platform Owner’s Guide to Seamless Upgrades
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The pharmaceutical industry operates under one of the most rigidly regulated environments in the world. From FDA and EMA compliance to...
Risk and Compliance Measures for the Pharma Industry
REDE Consulting
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5 months
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Transform your analytics from isolated metrics to connected narratives. This Platform Analytics Academy session demonstrates how Process Intelligence solutions like Process and Task Mining are the ...
Platform Analytics Academy - October 15th, 2025 - How Process Intelligence Completes Your Analytics
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If you haven’t read [Part 1](https://www.servicenow.com/community/common-service-data-model/csdm-eli5-explained-like-i-m-5-part-1/ta-p/3326128), I highly recommend giving it a read, even if just to...
CSDM ELI5 (Explained Like I'm 5) - Part 2
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In this installment of the Process Mining Academy we review the enhancements in the Zurich release. AI powered Improvement Opportunity Highlights and Playbook generation, Task Mining, Touchpoint an...
Process Mining Academy #40 - What's new for Process and Task Mining in the Zurich release
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Looking at what makes up Outdated Connected Content
Unwinding Connected Content Management on Topic Pages
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Build industry selling expertise with ServiceNow solutions, and showcase your growth with stackable credentials: Associate, Practitioner, Professional, and Expert.
Start learning on ServiceNow Uni...
Minute Mondays for Partners: Industry Journey Collection
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