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Jace Benson
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Here's my understanding of how the sys_trigger "process events" works, also known as the event processor. Frequently it wakes a Java process that reads the sysevent table. It looks for events whi...
How event processors work
Jace's Blog
·
about 8 years
JB
jace.pro
cache
Megaphone is some hidden application ServiceNow made but didn't release. This is not visible unless you change the module roles from maint to admin. This uses the table, sys_broadcast_message and...
What is the 'Megaphone' application?
Jace's Blog
·
over 8 years
JB
jace.pro
cache
This is the different team intake processes I've seen during my work with ServiceNow. Intake Process Light Agile This process is in use by a team of three developers running two sprints on a t...
Intake Processes I've Seen
Jace's Blog
·
over 8 years
JB
jace.pro
cache
I've created one of these to improve on the one on [share](https://share.servicenow.com/). This is a scoped application for Service-now to allow easier searching all code sources. ![Screenshot of ...
Code Search
Jace's Blog
·
over 8 years
JB
jace.pro
cache
If you are using discovery and credential affinity, and you have an IP address not updating appropriately, look at dscy_credentials_affinity for the ip address that should be set.
Discovery Affinity Issue
Jace's Blog
·
over 8 years
JB
jace.pro
cache
Here's the software I use for my workstation; Ninite can install most of the software I need for my workstation. [Ninite](https://ninite.com/7zip-chrome-discord-edge-firefox-libreoffice-paint.net...
My general setup for software
Jace's Blog
·
over 8 years
JB
jace.pro
cache
A former colleague asked me, "Hey, do you remember how to make variables dependent on each other?" It might have been her asking me. In any case, I was looking for a way to do this that wasn't a cl...
Lookup Select Attributes
Jace's Blog
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over 8 years
JB
jace.pro
cache
Today I was working on a widget [Accept / Reject Solution](https://jace.pro/post/2017-10-26-sp-accept-reject/). I found a share (link defunct) that looked like it would meet my needs. It looked gre...
Weird service portal instance
Jace's Blog
·
over 8 years
JB
jace.pro
cache
Surveys are great, if they make them concise and to the point. What Makes a Great Survey Keep it short, stupid Your biggest concern is being clear and concise, or in finding the shortest way t...
Thoughts on surveys
Jace's Blog
·
over 8 years
JB
jace.pro
cache
I created a widget and wanted to share that code. Should work on any instance unless you have a business rule blocking the update.  Client Sc...
Service Portal - Accept/Reject Solution
Jace's Blog
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over 8 years
JB
jace.pro
cache
Create a personal admin account, lockout other accounts, and set up and plugins you need. 1. Create Local Account with your name/email Give your account admin and security_admin roles ...
4 tasks I do to my Personal Developer Instance (PDI)
Jace's Blog
·
over 8 years
JB
jace.pro
cache
We have knowledge bases at my work and as such the default search is limited. I wanted to add to the type ahead a result like "Search all KB's for your term here". I looked at the search sources a...
Service Portal - Custom Search Source
Jace's Blog
·
over 8 years
JB
jace.pro
cache
Two items I have to call out. First, this was inspired by [Ratesh Shah's post](https://community.servicenow.com/thread/282244). Second, you can read "Official" client script restrictions here on th...
Service Portal Woes
Jace's Blog
·
over 8 years
JB
jace.pro
cache
| Section | Link | | ---------------------------------- | ------------------------------------- | | Flow Designer & IntegrationHub | ...
Video
Kingston
Jace's Blog
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over 8 years
JB
jace.pro
cache
In the left hand search field, table.config has been added. In journaled fields, now videos are added like image files in the activity formatters. Export to JSON is new and neat. [Global search...
Jakarta
Jace's Blog
·
over 8 years
JB
jace.pro
cache
| Section | Link | | ----------------------------- | ------------------------------------- | | GlideDate/Time API Updates | <https://youtu....
Video
Istanbul
Jace's Blog
·
over 8 years
JB
jace.pro
cache
Video Review of this; | Section | Link | | ------------------ | -------------------------------- | | Scripted REST Apis | <https://youtu.be/B3K385rJ%5FmI> | ...
Video
Geneva
Jace's Blog
·
over 8 years
JB
jace.pro
cache
I had to add some code to set this for some reporting needs. This should be part of the offering ServiceNow provides. Below is my business rule, and fix script to catch new records and fix old r...
Set Duration and Business Duration
Jace's Blog
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over 8 years
JB
jace.pro
cache
I created a ticket assignments and wanted to share that code. Should work on any instance unless you have a business rule blocking the update.  { var c =...
Service Portal - Modify Watch List
Jace's Blog
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over 8 years
JB
jace.pro
cache
This page is to document scripts that are undocumented in ServiceNow. Server-Side APIs (gathered using [Xplore](https://developer.servicenow.com/connect.do!/share/contents/9650888%5Fxplore%5Fde...
Undocumented Scripts
Jace's Blog
·
over 8 years
JB
jace.pro
cache
Point your browser to /channel.do?sysparm_channel=logtail What does this load? ![Screenshot of logtail.do in ServiceNow](https://jace.pro/static/img/screenshot-logtail.png "Screenshot of logtail....
Logtail a node in ServiceNow
Jace's Blog
·
over 8 years
JB
jace.pro
cache
I've found two real ways to verify the data meets the needs you have. 1. Client script to do entire validation 2. Client script to ask server if data is valid This will use all client-side valida...
Client Script - Validating Phone
Jace's Blog
·
over 8 years
JB
jace.pro
cache
I suggest you don't use it as you can't ensure the data. I found two real ways to verify the data meets the needs you have. 1. Client script to do entire validation 2. Client script to ask server...
Client Script - Validating emails
Jace's Blog
·
over 8 years
JB
jace.pro
cache
These are my useful catalog client scripts, I've found/written over the years. Please note the comments aren't the best and I do mean to improve them. Some of these functions aren't documente...
Useful Client Scripts
Jace's Blog
·
over 8 years
JB
jace.pro
cache
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