A work order outlines the entire request or process. A work order task is the detailed steps for the parent work order. Every work order needs at least one work order task to get assigned to a spec...

We received a feedback that it can be difficult to find the Field Service Management release notes. The Field Service Management release notes are a great place to learn about new features, feature...

In the Yokohama release the Field Service Management (FSM) applications Appointment Booking, Dynamic Scheduling, and Dispatcher Workspace moved to denormalized tables. Denormalized tables collapse ...

The Field Service Management (FSM) documentation team recently undertook a comprehensive restructuring of our FSM Using documentation. Our goal was to create a more organized and user-friendly stru...

Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work orde...