One important thing to keep in mind when considering a Portal overhaul is that ServiceNow Portal is really just another UI layer that sits on top of the processes you’re executing in the platform. ...

The CSDM is a conceptual data framework based on the physical traits of ServiceNow's Configuration Management database. Customers often overlook the CSDM but, in late 2019 ServiceNow released in...

Calculate return on investment (ROI) or save money with ServiceNow by implementing proven best practice processes and policies across your organization. MavenNext proves the power of the ServiceN...

A critical phase for any ServiceNow implementation to succeed, so why is it so often performed like an afterthought? Have you ever gotten a wide-eyed response, three-fourths of the way through an i...