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Here is another great video from our _Ask the Expert_ series! In this episode, [Russ Sarbora](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=6cc0d2eddb581fc09c9ffb651...

Ask the Expert | Workflow: Credentials, Run Powershell and Run SSH Activities

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Do you want to be involved in influencing the topics for Knowledge 15? Share your thoughts on what specific topics are you interested in learning about within Service Catalog. You can interact with...

What Service Catalog topics are you interested?

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Global email Display Name override

Global email Display Name override

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Want to be featured as a Speaker at Knowledge?

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I just had to create a group which contains all 6000 users in our system. Here's a simple little script that can do just that: //first create an empty group and get its sys\_id var group\_sys\_id...

Batch add all users to a Group

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File Builder FTP 3.X Video Tutorial Video

File Builder FTP 3.X Video Tutorial

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File Builder FTP 3.X Version Video Tutorial

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Use CSS Records with UI Pages and Macros

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Differentiate, Integrate, Generalize. DIG is how adults learn and how ServiceNow courses are designed to deliver a superior learning experience. DIG is a proven approach to curriculum architecture...

We DIG Learning

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_Ask the Expert_ is a weekly web show where ServiceNow experts share their knowledge and help answer your questions. Today, I would like to highlight one of our recent episodes: "CMS Implementatio...

Ask the Expert: CMS Implementation Best Practices

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Orchestration run local command activity

Orchestration run local command activity

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_"You have to learn the rules of the game. And then you have to play better than anyone else."_ \-Albert Einstein One of our favorite rules of the game in ServiceNow is business rules. A business...

Using business rule conditions strategically

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...

Think Like a ServiceNow Employee: October 2014 Top KB Articles

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157305iD99923AA76F2237C/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Weekly Digest: November 3, 2014

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Scott Adams' _Dilbert_ comic strip, which first published April 1989, provides an excellent and hilarious insight into the corporate world (focusing particularly on Information Technology folk). O...

Human Resource Service Management (HRSM): Differences between HR and IT

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Working for 2 years with ADFS 2.0 and ServiceNow and trying to upgrade to ADFS 2012 R2 (alias ADFS 3.0) and currently running fine internally and externally. We chose this option as we had a thir...

After upgrading to ADFS 3.0 this option does not work internally and externally

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Next Oklahoma User's Group is Wednesday, December 3, 2014

Next Oklahoma User's Group is Wednesday, December 3, 2014

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Maybe it's just me. Maybe it's just that it's 1:00 am. But I hate using update sets. I am not sure if other people come across these issues too, or maybe I just don't do it properly, but I have ...

Update Set Madness...

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I was asked to create user groups for about 50 of our applications. The requirement was to access on a daily basis the user IDs in the various DB tables used by these applications and update a set ...

Batch add Data Sources, Transform Maps and Scheduled Imports

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Evanios Operations is an application to provide enterprise event management on the ServiceNow platform. It allows the consolidation of events from various monitoring tools across the enterprise int...

Leverage CMDB relationships to reduce the number of Incidents

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Last week, Chuck Tomasi and Andrew Kincaid posted a new episode of TechNow! If you missed it, you can still watch it here. In this episode, Chuck and Andrew guide you through the REST API to read,...

TechNow Episode 18 | REST API

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In the third part of this series on Model Management, I provided you with some perspectives on Model Names and Model numbers and how to more effectively set them up in your environment. There was a...

Which Model Is Which?: Model Management Part 4

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Some customers like to over complicate processes. By "some" I am actually being kind to consider a margin of error. Always when I am in the process of adding a workflow to homogenize the handling...

Too many conditions on your Workflows?

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The ServiceNow Education Services team is thrilled to announce the availability of a new version of our Portfolio Project Management class. The content has been thoroughly updated to reflect the E...

ServiceNow Updated PPM Eureka Training!

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Managing the language selection on an instance

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