ServiceNow News
48946 items
_Use case:_
It is understood that both the portal and the bot are closely integrated within ServiceNow. The 'conversation interface' serves as the intermediary layer to facilitate these configurat...
Unlock Virtual Agent Power: Script-Based Bot Launch Explained!
New article articles in ServiceNow Community
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3 months
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U.S. Public Sector Tech Talk: Leveraging GenAI to Up/Reskill for the Workforce of the Future
ServiceNow Community
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3 months
Understand the difference between Contract Management Pro (for managing the _process of contracting_) and ITSM/ITAM Contract Management (for managing the _operational coverage_ of assets and services
ServiceNow Contract Management Pro vs ITSM/ITAM: When to Use Each (with real manufacturing examples)
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3 months
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Is your ServiceNow instance truly healthy? A well-maintained platform is the backbone of seamless workflows, secure operations, and successful upgrades. This white paper reveals why monitoring plat...
ServiceNow Health Assessment – Ensuring Platform Health for Sustainable Success
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3 months
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Following on from the great work to bring a [custom Now Assist skill](https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-knowledge-article-coach/ta-p/3053575) to review t...
Now Assist Knowledge Article Coach workflow extension
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3 months
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こんにちは、ServiceNowトレーニングチームです。
デジタル変革が加速する中、企業が競争力を維持するためには、最新のプラットフォームを活用できる人材の確保が不可欠です。その中で鍵となるのがServiceNow 認定資格を持つ人材の育成です。
資格を保有する個人的または組織的な意義とは？
今回は、日々お客様にトレーニングや資格取得のロードマップを提案している [ServiceN...
企業成長の鍵は人材育成！ServiceNow認定資格がもたらす価値とは？
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3 months
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Platform underfunding is value starvation. Treat ServiceNow as a product with roadmaps, not a cost center. Shift from episodic project funding to capacity-based funding aligned to value streams (e....
Funding the Platform as a Product
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3 months
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The Troubleshooting Steps Identification AI Agent analyzes the content of a case, identifies missing or incomplete context, compares it against relevant knowledge, and recommends the next best trou...
CSM AI Agent: Troubleshooting Steps Identification
New article articles in ServiceNow Community
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3 months
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The Triage Cases Agentic Workflow in Now Assist for CSM automates the first step of every service interaction by handling customer inquiries intelligently and consistently. It coordinates multiple ...
CSM AI Agent Collection: Triage cases agentic workflow
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3 months
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I used to think my years in SAP, data, and ML would prepare me for anything... until I logged into ServiceNow for the first time.
My CSA journey wasn’t glamorous, it was humbling, occasionally cha...
From zero to CSA: A real and slightly terrifying journey and why it matters in the age of AI agents
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3 months
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Why Genuine Thought Leadership Matters
New article articles in ServiceNow Community
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3 months
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We’re conducting a research study with early adopters of AI Agent Studio to understand what it takes to move AI Agents from sub-production to production. We’re looking to speak with teams who are c...
Let's Co-create the Future of AI Agents!
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3 months
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The 2026 Best Employee Experience Contest Website is Now Live 🌟
Announcing the 2026 Best Employee Experience Contest 🚀
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3 months
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Plugin Upgrade Version Detection Script – Simplifying Plugin Lifecycle Management
The Key Challenge:
Keeping plugins updated across ServiceNow environments can be difficult when teams rely on man...
🔄 Automate Plugin Upgrade Detection with a Simple OOTB Feature
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3 months
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As part of the BuildWithBuildAgent challenge, I used ServiceNow's Build Agent to create a application called Software Asset Optimization, entirely from natural language prompts. Here's a step-by-st...
Build an application called Software Asset Optimization - #BuildWithBuildAgent
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3 months
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Because IT deserves more than survival!
From Firefighting to Future-Ready: A ServiceNow MVP Take on ServiceNow's Latest Capabilities
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3 months
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Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM
ServiceNow Community
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3 months
Live On ServiceNow: Service Operations Workspace Academy Series
Are you ready to take your Service Operations Workspace (SOW) skills to the next level? The SOW Academy Series is designed to showca...
Service Operations Workspace Academy Series
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3 months
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See how role-based AI speeds claims, reduces leakage, and strengthens compliance, while real-time data and empathetic support boost retention. Presenters Nick Daigneau and Tom Ormandy are joined by...
On Demand Webinar - Put AI to Work for Insurance
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3 months
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The range syntax isn’t a new thing. [We‘re already able to use it with media queries](https://css-tricks.com/the-new-css-media-query-range-syntax/) to query viewport dimensions and resolutions, as ...
The Range Syntax Has Come to Container Style Queries and if()
CSS-Tricks
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3 months
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Live Coding Second Breakfast: More Build Agent fun with 'Name that Tune' app
ServiceNow Dev Program
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3 months