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![image](https://community.servicenow.com/community/image/serverpage/image-id/158473i08C3F0D4644EA1AE/image-size/large?v=v2&px=999)Earlier this month I visited a customer in Phoenix, Arizona. I ren...

Phoenix is Hot!

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Help Wanted...

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The Best LDAP Integration Tip You’ve Never Heard Of

The Best LDAP Integration Tip You’ve Never Heard Of

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158479i790C395C4C6B4B1F/image-size/large?v=v2&px=999)Sometimes when you're writing a script, you need to query one tabl...

A Useful Trick...

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I'm curious how many customers are at a stage with their implementation where they are able to create dashboards that summarize the health of their business services and infrastructure. Essentially...

Service-now Management Reporting

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Hi everyone,For those administrators whose instances are in the London datacenter, the SSL certificate expires on July 11, 2010\. Information on the change is available here:http://wiki.service-now...

New Documentation: London Certificate Changes

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If you are a Discovery customer interested in writing your own custom Windows probes and sensors, the first step you want to do is often identify the information you're going after. As powerful as ...

Scriptomatic and WMI classes

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Hi everyone,In conjunction with Mark O'Donnell, our Content Management guru, we've rewritten the Content Management documentation to make the plugin easier to use. Particularly, we focused on writi...

Updated Documentation: Content Management

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Hi everyone,As always, we're looking to improve our documentation not only in terms of its content, but in terms of the Wiki itself and the structure of the documentation. Today we're rolling out a...

Documentation Wiki News: Main Page Redesign

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By Way of Brian Newcomb I wanted to pass along some updates that may be of interest to our Ohio User Group. \[quote\]Hello Central Ohio,We have been working to schedule a number of meetings and eve...

itSMF Updates

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Hi everyone,A couple weeks ago we got the Spring 2010 release notes out the door. It was a pretty big release: four big new applications (Field Service, Service Portfolio, Project, and Cost managem...

New Documentation: Spring 2010 Release

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Hi everyone,I've started this blog to help keep everyone informed about new articles and topics in documentation, so that you'll know when more information is available for topics. I may also use t...

Documentation Updates

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We have had to rename certain userid/emails in Active Directory. This creates a duplicate entry for the caller name in the sys user table due to the LDAP refresh. We found that if the old user reco...

Retaining user history when User ID has Changed

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Have you had an enhancement request in Hi for over 2 hours and you're getting frustrated? Well, come on, your expectations are too high. But if you've been waiting for something to be added to serv...

Service Now is listening...

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We've recently revamped the way Discovery works largely due to the DHCP issue at a lot of customers' environments. Well, we've named the new way "Scan CI", which basically gathers enough informatio...

Discovery Scan CI and duplicates

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A couple people have asked (yes Susan, I'm talking about you), what the different submissions were for the Innovation award.Thanks to Google Alerts (I'm using a couple different ones because "Servi...

Knowledge 10 contestants

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Welcome to the group. Group membership is for managed services providers, to exchange information and coordinate activities specific to the use of Service-now in support of managed services, with p...

MSP User Group

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This came up at our Minnesota local user group yesterday. These two maps provide detailed and high level structure of both the CMDB and Task table...Just posting in case anyone else wants it!I've a...

CMDB_CI and task table extension

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A large number of virtual users and friends in the industry have noted that they'd like a way to vote on suggestions, see what's coming in Service-Now and get their input out there for digestion/di...

Voting on new features and fixes within Service Now

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Advanced ‘getMyGroups’ Function

Advanced ‘getMyGroups’ Function

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I just got off the phone with the Service-now.com New York City LUG steering committee. Plans are in the works to hold the next LUG meeting on May 27th at 9:00 am, location to be determined. Rumor ...

Special guest to attend next NYC LUG

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Email links using ${URI} and ${URI_REF}

Email links using ${URI} and ${URI_REF}

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Organization: [Alexa Crawls](https://archive.org/details/alexacrawls) Starting in 1996, [Alexa Internet](http://www.alexa.com/) has been donating their crawl data to the Internet Archive. Flowi...

Assignment Rule Lookup

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Inbound Email – New, Reply, and Forward

Inbound Email – New, Reply, and Forward

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Organization: [Alexa Crawls](https://archive.org/details/alexacrawls) Starting in 1996, [Alexa Internet](http://www.alexa.com/) has been donating their crawl data to the Internet Archive. Flowi...

Multiple Reference Display Values Per Table

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