ServiceNow News
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I ran into an issue today where a customer was querying for an incident GlideRecord and doing an update. This is pretty common and pretty normal. We do it all the time. Their behavior was not commo...
Do not call GlideRecord initialize() and then update()
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almost 14 years
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I am going to go out on a limb here and say 99 percent of all the people on this forum will not read this blog. I am going to protect my pride by admitting that this error is very specific, and for...
415 Unsupported Media Type errors and fun consuming .NET web services within Service Now
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almost 14 years
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Learn How to transform your IT Organization with Best in Class IT Service Management!I'm pleased to invite you to an informative Lunch & Learn session to find out more about the latest in IT Servic...
CBS and Consulting Portal present tomorrow at the Cornell Club NYC - please join us if you can.
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almost 14 years
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Over at [The ITSM Review](http://www.theitsmreview.com) I've been talking about the Known Error Database in the context of both Problem and Incident Management.
Are you getting the most out of your Known Error Database?
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almost 14 years
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OK, this is just a quick blog post on something that actually had me stuck for a while this week. I am almost embarrassed to mention this, but I will anyway. I tried to copy images from one product...
Copying images (db_image) from one instance to another - how to make it not so hard.
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almost 14 years
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OK, I have noticed recently a lot of folks getting tripped up on sending outbound SOAP messages, particularly in the Business Rules (BR) and other scripts they are writing to post successfully an o...
Using setParameter, setStringParameter, setXMLParameter when using a SOAPMessage to consume a web service in SNC.
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almost 14 years
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Last month I decided to embark on a challenge of seeing how the Service-Now Live Feed could go beyond just a social IT tool and really integrate into IT Service Management. This is actually somethi...
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Incidents from the Live Feed? Heretics and selachophobes are at it again.
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almost 14 years
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So we have this little get together in New Orleans in May. It will be my fourth [Knowledge conference](https://knowledge.service-now.com/k12/home.do) and I have my fingers crossed that the alumni w...
ServiceNow Knowledge12 - the only ITSM conference for selachophobes and hoarders
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almost 14 years
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![Improving your ITSM system in a release driven way [Part 4]](https://hel1.your-objectstorage.com/news-jace-pro-assets/news-items/27182.png)
Creating your Products
Lets start by creating Products. A Product groups together features that relate to a particular process. In fact you might create a one-to-one mapping of ITSM processes to ...
Improving your ITSM system in a release driven way [Part 4]
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As with every Local User Group, the best stuff, the greatest value comes from the Local Users! Real stories, real questions and detailed examples that you can make use of at your organization.Jeff ...
Central Texas User Group: SPECIAL GUEST - Jeff Gonzalez, Clear Channel Communications
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This post comes in response to a question I saw this morning on the ServiceNow forum. The request was to be able to create 'Add me' icons for user and group fields that would act the same way as th...
How to Create an 'Add Me' UI macro for User and Group Fields
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