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A few months back I wrote an article for the itSMF USA's Source magazine on Next-Generation IT. The original is [here](http://c.ymcdn.com/sites/itsmfusa.site-ym.com/resource/resmgr/The%5FSource/The...

Next-Generation IT? It’s About Services AND Service

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As I read more and more about 2014 being the era of "the personal cloud," I can't help think that it, like BYOD, is really nothing new. Employees have used personal cloud services in a work capacit...

Like BYOD and Shadow IT, “Personal Cloud” Is Driven By Your People Not The Technology

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Businesses these days use lots and lots of software programs. All of those programs need to be licensed, managed, and retired in accordance with different vendor guidelines. How can you corral thos...

Keeping track of all that software

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 28, 2014

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A deluge of workflow content to keep your systems moving as they should

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Asset Management Tutorial Video

Asset Management Tutorial

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Words are a funny thing. The words we use, and how we structure and say them, are the foundations of how we put forward our thoughts, opinions, and motivations for others. And of course how all of ...

How Valid Is “Infrastructure & Operations” In The New World Of IT?

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There is an "I" in "TEAM"

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Problem Statement: Service desk members usually spent lot of time in creating requests for various day-to-day activities like "Request for a blackberry" "Request for a hardware". Lot of efforts i...

How to create requests on-demand from catalog templates

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ServiceNow has a variety of government customers, including federal agencies, state governments, local governments, tribal organizations, and Federally Funded Research and Development Centers (FFRD...

Customer support for US Government customers

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About two weeks ago [Julia Lloyd](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=9b221e65dbd81fc09c9ffb651f961905) created a post called [What do you find to be the m...

Correlating Knowledge Management to cost savings

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Software Asset Management Tutorial Video

Software Asset Management Tutorial

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So what did YOU do after Knowledge14? Many if not most of us on the ServiceNow Knowledge14 team took much-needed breaks. My wife and I went on our first "laptop-free" vacation in more than three y...

IT and Enterprise Transformation 101: The Knowledge Effect

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For the next New Jersey SNUG meeting on June 4th, we'd like your help deciding the topics for the Birds of a Feather roundtable discussions. Below is a list of topics that were identified as areas...

We need your vote! Discussion topics for the June 4th New Jersey SNUG

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If you've ever created a Service Catalog item with more than a couple fields it's likely been an annoying process. Without a little creative thinking and a lot of trial and error it can be difficul...

4 fields in 1 row - Catalog Item

Import · almost 12 years
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Last week, I posted a video explaining how to troubleshoot import sets where data is truncated in a string field. When using import sets, admins may also encounter empty fields where dates should ...

Import Sets: Troubleshooting Missing Data in Date Fields

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 20, 2014

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How to make sure your import/export ship has sailed

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157653i098DFD6B18E68DFB/image-size/large?v=v2&px=999)When my Dutch friend Viktor recently visited California he did wha...

Viktor agrees: ServiceNow Share is better than sleeping on a stranger's couch

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I think the short answer would be "why not?". If we manage our IT services through our ITSM suites (as we should), and we integrate processes like change and CMDB, why would we not want to integrat...

Why monitor from SeviceNow?

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Standard vs. Submission Knowledge Workflow

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Enterprise Service Management Through An HR Custom App Lens

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The idea was to make the due date fields more visually representative of the urgency. The due date is auto-populate on requests based on the service selected and we needed a simple and effective w...

Give your due dates some style!

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157665iBDEDE6084FE12FEB/image-size/large?v=v2&px=999)Since we launched our [Points, Levels, and Badges ](https://commun...

Celebrating our first Support Expert badge holders!

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When it comes to creating content, we go through a process that many of you likely go through as well: Support identifies a gap in knowledge and creates content to fill the gap Known errors are ...

How do we come up with our best KB content?

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