The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Filters

Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.

• Lists do not display null values when grouping by choice field (KB0610378)

Import/Export

Migrate data from one instance to another.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Project Management

Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Server Side Scripting

Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.

Service Portal

Service Portal provides an alternative user experience to the standard platform UI.

IT Business Management

A ServiceNow business service is work or goods that are supported by an IT infrastructure.

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.