The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Change Management

Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

CMDB

The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.

HI Administration

Create and manage users and roles on the ServiceNow HI system with HI Administration.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Project Management

Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.

• Troubleshooting Project Structure (KB0621206)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

• Weekly calendar view does not display all entries (KB0598360)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

• Troubleshooting - Cart Submission Issue (KB0598810)

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Visual Task Boards

Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards.

Workflow

Automate multi-step processes with a graphical workflow engine.