If there's anything certain in today's IT reality, it's that change

Bob Gribben, Director of Service Operations at Ohio State University will share their story at Pink17, the 21st Annual International IT Service Management Conference & Exhibition in Las Vegas, NV. Bob will discuss some of the early lessons learned from their initial ServiceNow implementation and how they were ultimately able to modernize their service delivery model across the organization. Bob will also review the continual service improvement approach they fostered at Ohio State through multiple waves of IT expansion and new service offerings over the past eight years, powered by the ServiceNow platform at every step of their journey.

Pink17 attendees can join Bob's lunch-and-learn session on Tuesday, February 21 at 11:45. Attendees are encouraged to meet with ServiceNow, a Platinum sponsor, at our booth for a personalized demonstration from one of our experts or attend an in-booth theater presentation highlighting new and innovative ways to manage work faster, gain better insight into services and modernize the user experience.

For additional details on the Pink17 conference, please visit https://www.pinkelephant.com/en-US/Pink17/Home

Hope to see you there!