The upgrade process moves your instance to a new ServiceNow release version. For each target release, we provide detailed instructions on how to plan and conduct an upgrade, as well as application-specific tasks that must be performed before and after the upgrade releases.

Upgrades by Family

Jakarta (most recent release)

Upgrade Main Page

Upgrade Process Overview

Upgrade & Migration Tasks

Upgrade Checklist

Platform Tools

Performance Monitoring and Diagnostic

Communication Package

Istanbul

Upgrade Main Page

Upgrade Process Overview

Upgrade & Migration Tasks

Upgrade Checklist

Upgrade to Istanbul from Geneva

Platform Tools

Performance Monitoring and Diagnostic

Communication Package

Helsinki

Upgrade Main Page

Upgrade Process Overview

Upgrade & Migration Tasks

Upgrade Checklist

Upgrade to Helsinki from Fuji

Platform Tools

Performance Monitoring and Diagnostic

User Interface Changes (UI16)

Communication Package

Supporting Resources

How to communicate the upgrade within your organization

Upgrade Best Practices

Process Guides to support ITIL processes through ServiceNow applications

How to revert a change to a customized record