The Now Assist panel enables you to leverage generative AI to resolve customer issues more efficiently. This conversational interface helps summarize chats, cases, or incidents and generates resolution notes, providing you with quicker access to the necessary context.

If you have the agent role, use the Now Assist panel to interact with and get assistance from generative AI. On the Now Assist panel, you can increase your productivity and efficiency by using the generative AI experience to summarize a chat, case, incident or generate resolution notes.