Session ID:

BRE4059

Presenter(s):

• Rupinder Goal - Group CIO

Company(s):

Tata Communications Limited

Abstract:

Tata Communications chose ServiceNow's Customer Service Management suite as a platform to drive improved customer service experience through business transformation, across many aspects of the business. Attend this session to hear how they: 1. Consolidated multiple technology- and process-driven functional customer service desks into a single technology platform 2. Provided a single window to customers for all business service delivery and support through omni-channel communications 3. Delivered business services with measurable and transparent SLAs for better customer experience and NPS improvements 4. Drove faster time to market and support business services

Date and Time:

TBD