Session ID:

BRE4361

Presenter(s):

• Kathy Warnaar - Manager, Performance Achievement

Company(s):

USPS

Abstract:

Join the United States Postal Service for a discussion about IT's transformative "attraction strategy" to demonstrate to business units how IT can help improve their strategic performance. Since embarking on its ServiceNow journey in 2014, it's no coincidence that USPS IT's business customers have noticed improved service, increased automation of enterprise processes, and rapid delivery of innovative tools. This conversation will discuss the evolution of IT's attraction strategy, the lessons learned, and plans for existing and future ServiceNow partnerships between IT and business units, including IT Security, Facilities Management, and Supply Management.

Date and Time:

TBD