In the Xanadu release of Service Bridge, we added a Consumer Pre-Flows feature that allows Service Bridge consumers to introduce a flow for controlling when Remote Catalog Item / RRP request data shou...

[

Phillip Godwin ServiceNow Employee

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes...

[

Kenny Caldwell ServiceNow Employee

Following the release of the February25 Store on January 30th, we will provide detailed posts over the coming weeks highlighting each of the new Service Bridge features. Publish catalog items as remot...

[

Kenny Caldwell ServiceNow Employee

I recently helped a customer understand how to change the information presented in the customer account information and order overview sections on the Order form in CSM/FSM Workspace. Here's how... He...

[

Kenny Caldwell ServiceNow Employee

For those of you who are considering upgrading from version 1.x.x of Service Bridge for Providers or Service Bridge for Consumers please bookmark and follow the Upgrade Guide (KB1700387). This knowled...

[

Phillip Godwin ServiceNow Employee

The Service Bridge channel is your go-to source for mastering Service Bridge! Whether you're a seasoned pro or just getting started, our channel contains tips, tricks, and deep dives to help you unloc...

[

Mike Edmonds ServiceNow Employee

Remote Tasks are used to connect tasks between two ServiceNow instances. These tasks can be any task in a ServiceNow instance such as incident, problem, change, case, etc. The connection is defined in...

[

Kenny Caldwell ServiceNow Employee

The ServiceNow Xanadu release delivers several exciting innovations for the Technology and Telecom industries. These innovations fuel growth, reduce costs, and elevate service experiences with automat...

[

Jurie Roux ServiceNow Employee

Remote Record Producers in Service Bridge for Providers application are service requests published in consumer instances. They enable consumers to request provider services through their service catal...

[

Kenny Caldwell ServiceNow Employee

Do you have questions about the promotion of Service Bridge configurations? Well you're in the right place. This is an update to the blog post Service Bridge for Providers/Consumers - promoting config...

[

Kenny Caldwell ServiceNow Employee

The August 2024 release of Service Bridge introduces a new set of features including Service Bridge configuration versioning, support for mismatched provider-consumer application versions, and introdu...

[

Phillip Godwin ServiceNow Employee

If you are using Service Bridge make sure you bookmark KB1571549 and refer to it when you have questions or issues. This knowledge article is a great reference for anyone who is troubleshooting issues...

[

Phillip Godwin ServiceNow Employee

One of the powerful outcomes of using Remote Record Producers (RRP) with Service Bridge, is that once a consumer submits an RRP, you will collect structured data that can be used to automate your work...

[

Ryan Palamara ServiceNow Employee

Join us at the most intelligent Knowledge ever! We have an action packed three days for the Technology Provider industry, from inspiring keynotes to insightful breakout sessions, comprehensive product...

[

Pavithra Babu ServiceNow Employee

---

Page 2

Did you miss the recent webinar -An in-depth look at the Washington DC release for Technology Providers? No problem - You can watch it on-demand now. Hear from our top product experts Romit Ghose and ...

[

Daphne Jacob ServiceNow Employee

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specif...

[

Phillip Godwin ServiceNow Employee

In the Washington DC release, we are launching several exciting new features to enable technology providers to accelerate speed to market for new solutions and reduce costs while delivering seamless e...

[

DiptiSharma ServiceNow Employee

A common question asked is how to move Service Bridge configuration from a sub-prod instance to a production instance. Below are some best practices for Service Bridge for Providers and Consumers when...

[

Ryan Palamara ServiceNow Employee

In the February ServiceNow Store release, version 1.1 of Service Bridge for Providers and Service Bridge for Consumers was released. In this release there were several highlights: New Consumer Registr...

[

Ryan Palamara ServiceNow Employee

Work Notes Synchronization for Remote Task is not supported Out Of The Box (OOTB) in Service Bridge. However there are situations where Providers want to be able to synchronize "Work Notes" in additio...

[

Ryan Palamara ServiceNow Employee

This fourth article in our series of Service Bridge best practices will walk through the installation of the Service Bridge consumer application – Service Bridge for Consumers. For an introduction to ...

[

Phillip Godwin ServiceNow Employee

In the third installment in this series of Service Bridge articles, we will cover the registration and onboarding of a new Service Bridge consumer. For an introduction to Service Bridge and instructio...

[

Phillip Godwin ServiceNow Employee

This is the second in a series of Service Bridge articles. The first was Migrating from the Legacy Service Bridge Applications, and was aimed at helping current Service Bridge customers upgrade to the...

[

Phillip Godwin ServiceNow Employee

07/19/2024 UPDATE: The August 2024 release of Service Bridge introduces a new set of features including Service Bridge configuration versioning, and support for mismatched provider-consumer applicatio...

[

Phillip Godwin ServiceNow Employee

Technology Providers can enhance supportability and scalability Picture this scenario: you’re a tech provider looking to upgrade your Service Bridge application. But there’s a catch—you’ve got a multi...

[

Jurie Roux ServiceNow Employee

For technology providers, unstructured, recurring processes can quickly turn into a nightmare. Now consider the added challenge of these processes being overly complex and poorly managed. Imagine anot...

[

Lakshmi Sarasch ServiceNow Employee

With the Utah release, technology providers can proactively meet enterprise customer needs and respond quickly to changing market dynamics. Imagine a scenario where tech support can easily access rele...

[

Lakshmi Sarasch ServiceNow Employee

Technology providers can uplevel their proactive service experience and make ecosystem connections more seamless while taking out costs in their business It would be great if services never degrade or...

[

Jennifer Faulkn ServiceNow Employee

---

Page 3

by Jennifer Faulkner The trends are clear. Enterprises continue to adopt “everything as-a-service” and look to technology providers to fulfill this need. At the same time, many companies, public secto...

[

Lisa Latour Administrator

In the San Diego Release, ServiceNow is launching two new products targeted to address the needs of the technology industry. Technology providers need to digitize their business to keep up with consta...

[

Jennifer Faulkn ServiceNow Employee