The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Change Management

Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.

Core Platform

Manage fields, function and tasks within the ServiceNow platform.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Express

ServiceNow Express is our service management solution aimed at SMBs and small enterprises who need easy configuration and customization.

Global Support and Troubleshooting

Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.

Integrations

Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.

Persistence

Manage how data is stored on an instance.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Survey Management

Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.

Tables and Dictionary

Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Web Services

Allow diverse HTTP-based applications to talk to each other with web services.

Workflow

Automate multi-step processes with a graphical workflow engine.