The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Change Management

Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Email

Configure, diagnose and resolve issues with email and notifications.

Import/Export

Migrate data from one instance to another.

Incident Management

Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.

Integrations

Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Persistence

Manage how data is stored on an instance.

Platform

Manage fields, function and tasks within the ServiceNow platform.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

SLA

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).

SSO

Enable a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again with Single Sign-on (SSO).

Team Development

Support parallel development on multiple, sub-production ServiceNow instances using team development.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

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