The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Platform Security

Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

• Inconsistent audio and desktop notifications in Connect (KB0621686)

Cloud Management

Transform how you deliver IT with Cloud Management

Import/Export

Migrate data from one instance to another.

On-call Scheduling

On-call scheduling provides a way to determine which member of a user group is available to complete a task.

• On-call calendar does not have right-to-left language support (KB0622236)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Survey Management

Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Lists

Display information from a data table and search sort and filter that information using lists.

Workflow

Automate multi-step processes with a graphical workflow engine.