This Forrester Study provides a framework and customer example for readers to evaluate the potential financial impact of ServiceNow HR Service Management on consumerizing the employee service experience by:

• Making it easier for employees to be employees
• Addressing more issues with fewer resources
• Automating workflows that span beyond HR

Download The Total Economic ImpactTM Of ServiceNow HR Service Management, a March 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to evaluate the Total Economic Impact of using ServiceNow HR Service Management to provide employees quick and easy access to the HR services they need while making HR more efficient.

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