Knowledge Base Digest: May 9, 2017
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Archiving
The archive application moves data that is no longer necessary for immediate day-to-day access from primary tables into a set of archive tables.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Clones
Clone your ServiceNow instance and preserve the name and email properties with cloning.
Customer Service Management
Provide service and support for your external customers with Customer Service Management (CSM).
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Financial Management
Plan, analyze, direct and control costs using ServiceNow financial management.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Platform Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance Lists -Display information from a data table and search sort and filter that information using lists.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Security
Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
Source Control Integration
The source control integration allows application developers to integrate with a GIT source control repository to save and manage multiple versions of an application from a sub-production instance.
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
Workflow
Automate multi-step processes with a graphical workflow engine.
https://www.servicenow.com/community/in-other-news/knowledge-base-digest-may-9-2017/ba-p/2269728