Now Assist Skill Kit Use Case Library

Welcome to the Now Assist Skill Kit Use Case Library!

This collection of use cases has been carefully curated to spark your creativity and demonstrate the vast potential that lies within Now Assist Skill Kit. Each example presents a unique scenario and walks you through the steps required to build it in your instance.

If you are new to Now Assist Skill Kit, you may find reviewing the below material helpful before exploring these use cases:

We will be continuously updating this guide, so feel free to subscribe to this article to get updates when we upload more.

Use Case	Description
Detect Negative Survey Sentiment and automate the response	We will use NASK to send the survey responses to the Now LLM which will predict the sentiment of a survey. If the sentiment of the survey is negative, we will automate the creation of an incident record so we can address the issue quickly
Knowledge Article Coach	We will create a custom skill that reviews the contents of our knowledge article, and to provide suggestions on how to improve it. This feedback will be stored in a Feedback Task attached to the knowledge article.